Shipping Policy
Shipping
At Raspberry Hills Clothing, we want every order to reach you safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures for purchases made through our website.
Order Processing
After your order is successfully placed and payment has been confirmed, our team begins preparing your items for shipment. Orders are generally processed within 1–3 business days.
Orders placed during weekends, holidays, promotional events, or periods of high demand may require additional processing time. We always aim to prepare and dispatch orders as quickly as possible.
Shipping & Delivery
We offer shipping to customers in the United States and other eligible destinations.
Estimated delivery times are generally:
- USA: 5–10 business days
- International: 7–20 business days
Delivery estimates begin after your order has been processed and shipped. These timeframes are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, and other circumstances outside our control.
Shipping Charges
Applicable shipping charges are calculated and displayed during checkout before you complete your purchase.
From time to time, Raspberry Hills Clothing may provide free-shipping promotions or special delivery offers. Any applicable shipping promotion will be displayed on the website or during checkout.
Order Tracking
Once your order has been dispatched, tracking information may be provided when available.
You can use the tracking number supplied by the shipping carrier to monitor your package and view its delivery progress.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
International Orders
International orders may be subject to customs duties, import taxes, or other fees required by the destination country.
Any applicable customs charges or import fees are the responsibility of the customer unless otherwise stated during checkout.
Customs processing can also affect the final delivery time, and Raspberry Hills Clothing cannot control the processing time of local customs authorities.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please carefully review your name, street address, city, state, ZIP or postal code, and contact information before submitting your order.
If an order is returned because the address provided was incorrect or incomplete, additional shipping costs may be required for reshipment.
Delayed or Missing Packages
If your order does not arrive within the estimated delivery timeframe, please check the tracking information first.
Delays can occur because of carrier issues, customs processing, severe weather, public holidays, or high shipping volumes.
If your package appears to be lost or significantly delayed, please contact us so we can help investigate the shipment.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
We may request photographs of the package, shipping label, and damaged items to help us review the issue. Please keep the original packaging until the matter has been resolved.
Delivery Responsibility
Once an order has been shipped and transferred to the selected shipping carrier, delivery is subject to the carrier’s handling and delivery procedures.
While we work to ensure orders are prepared and dispatched properly, we cannot guarantee delivery dates affected by circumstances outside our control.
Contact Us
If you have any questions regarding your order, shipping, tracking, or delivery, please contact our customer support team through the Contact Us page on our website.
We will do our best to assist you with your shipping-related concerns.
Policy Updates
Raspberry Hills Clothing reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page, and the updated policy will apply to orders placed after the revised policy is published.